Click to complete tourism impact survey

Latest from the Townsville Local Disaster Management Group 

The Townsville Local Disaster Management Group (TLDMG) is continuing to monitor the tropical low in the Coral Sea 

For all updates on the tropical low, please refer to the Townsville Emergency Management and Disaster Dashboard, or Townsville Disaster Information on Facebook.

Tourism Operators 

To assist Townsville Enterprise's efforts in preparation for the anticipated Cyclone Kirrily, and to support disaster planning, response, advocacy and recovery, we are seeking information from the local tourism and accommodation industry. This survey will also seek to understand ongoing perception and business impacts from the recent Cyclone Jasper and flooding event. 

TEL encourages all tourism, hospitality and event businesses to provide feedback through the below short survey. If you would like to discuss or provide further insights, please email lisa@tel.com.au.

Please note that operator specific data will remain confidential. The data collected through this survey will be integral to providing crisis updates to relevant Governmental departments and will greatly assist Townsville Enterprise in providing adequate support during crisis and assist us in delivering an effective recovery campaign when the timing is right.  

All Business - Preparedness and Insurance 

Townsville Enterprise has been a strong advocate for affordable insurance for North Queensland for many years, and in light of the anticipated Cyclone, we want to understand your business preparedness and insurance coverage. Please complete the short 5-minute survey using the link below.

Please note that business specific data will remain confidential. The data collected through this survey will be integral to providing crisis updates to relevant Governmental departments and will greatly assist Townsville Enterprise in advocating for business support.

Helpful Resources 

• The Queensland Government has online resources available to support your disaster preparations. The Business Queensland website contains a comprehensive toolkit for tourism and hospitality businesses, and the Get Ready Queensland has additional resources to help you prepare in your business and at home.
• The free Don't Risk It! Manual assists businesses in preventing and recovering from a disaster.

Understanding how to protect your business from loss and damage is paramount. The recent Queensland Tourism Industry Council (QTIC) webinar includes the case study and tackles the most pressing insurance topics, questions and concerns faced by businesses.

More industry resources 

Accommodation providers, what's next?

Townsville Enterprise is responsible for assisting with any emergencies related to visitors within our region and accommodation available for any displaced residents.

A key role in delivering this information is working with our regional accommodation providers to gain the following information:

Before:

• Updating contact details for a 24hr Emergency Contact at each property
• Obtaining forward occupancy rates- for the next 7 days – please feel free to send this information through to hello@townsvillenorthqueensland.com.au

In the event there is an alert issued, and during:

• Requests on live information - i.e. occupancy rates and any cancellations received
• Our role will be to share information that you can forward onto guests and visitors

After:

• Understanding visitor numbers in region and any impacts to them
• Impacts to your business - property damage, cancellations, financial impact
• Number of rooms available that can be used in an emergency response

All of this data is used to inform the Local Disaster Management Group and make the appropriate decisions during an emergency. These updates are also critical in the recovery phase as we look at how best to support our region