Disaster Response Information

The following information has been collated to help industry manage and develop a crisis response plan in relation to a serious event – perceived or real – that has the potential to impact negatively on local business, or the reputation of Townsville North Queensland broadly.

Important

For all disaster updates, access the Townsville Disaster Dashboard for the latest information. 

If your business is based or operates within a local government area outside of Townsville City, please refer to your local Council's official disaster management group

On this website, you will find:

• Emergency contact details
• Weather warnings and updates
• Road conditions
• Power outage information
• Radio stations and local social media feeds
• Other helpful information

Townsville Disaster Dashboard

Industry resources

To assist in early preparations, response and recovery, here are some helpful resources available to businesses from key service providers.

Social media tips

The following tips are to assist industry on responding to or preparing social media content throughout the disaster period and through to recovery.

• Review Your Content
  Check your upcoming scheduled Facebook and Instagram posts, removing or rescheduling to a later date anything that seems odd in the current circumstances. For example, beautiful blue skies during a major rain event.

• Consider Your Guests/Clients
  Respond to all consumer requests received via social media in a positive manner without straying from the facts. Your guests/clients may be disappointed at the change in plans, but remain calm when you are posting or responding to anyone.

• Stick To What You Do Best
  Remember your core business - keep your social content relevant and respectful. If you want to provide information for guests/clients about a situation, refer them to relevant authority rather than creating your own posts.