Tourism Recovery Officer

Primary Duties and Responsibilities:

The key responsibilities may be modified from time to time to ensure the expected outcomes support the organisations and the industry’s needs and requirements. All duties are to be conducted in an efficient, timely, professional and safe manner. The key responsibilities include:

• Effective liaison and management of the recovery and resilience processes for the tourism sector, including linking in with state and national programs;
• Community-led recovery initiatives through on the ground liaison and management of the recovery and resilience processes for the tourism sector;
• Boost the immediate return of visitors to mitigate the impact of cancellations and loss of business income for tourism businesses; and
• Provide timely assistance to impacted tourism businesses, and to support and where possible enable community-led recovery initiatives through on the ground liaison and management of the recovery and resilience processes for the tourism sector including linking in with state and national programs.

Work Health and Safety Responsibilities

• Comply with the Work Health and Safety Act, Regulations, Codes of Practice and the organisation’s Workplace Health and Safety Policies and Procedures.
• Comply with instructions given by the relevant manager and/or supervisor in respect of the health and safety of themselves and the health and safety of other persons.

Organisational Responsibilities

• Comply with the requirements of the organisation’s policies and procedures as amended from time to time.
• Ensure complete and accurate records are captured, created and maintained.
• Deliver high quality customer service within the organisation and to the public.
• Always ensure the security and appropriate intended use of the organisation’s information.

Essential Capability Criteria:

• Demonstrated experience and ability to apply project management methodologies, including the ability to complete a wide range of tasks and projects that are running concurrently.
• High level interpersonal skills to communicate effectively (in both oral and written forms) to internal and external stakeholders, including the ability to gain their cooperation, and to collaborate and motivate industry to achieve outcomes.
• Strong strategic, conceptual and analytic skills to plan, implement and measure outcomes.
• Demonstrated ability to manage time effectively to set and achieve outcomes within required timeframes.
• Ability to contribute to the development of destination marketing collateral and campaigns to drive visitation.
• Proven ability to work autonomously, including the ability to provide advice on matters of a complex nature and identify and solve problems.
• Knowledge of workplace health and safety considerations relevant to the role and how to limit risks in the environment where this role operates.
• Preparedness to work flexible hours to meet demands and deadlines of the position, when necessary.
• An ability to work in a highly active environment and deal with challenging situations with minimal supervision.
• A sound understanding and general interest in tourism operations in a regional area.
• Possession of a current open “C” class licence (Car).

Selection Criteria – Desirable:

• A tertiary qualification in a relevant discipline, or relevant extensive experience in a similar role.

All applicants must be willing to work flexible hours and to participate in work-related travel where required.

Townsville Enterprise Limited promotes an environment where professional development and learning is encouraged with each staff member expected to take an active role in driving his/her personal development in tandem with the formal review and development process