Tourism Ambassador Program

No matter where you travel, customer service is always key to your experience and when an experience is bad, so too will be the online review.

In a bid to ensure visitors to the region have the best possible experience, Townsville Enterprise has developed the Townsville North Queensland Tourism Ambassador Program aimed at equipping tourism and hospitality staff with knowledge of the region.

The Program is an online ‘tourism induction’ course, targeting all areas of customer service in the region and providing a platform for tourism operators to communicate directly with members of the community who have face to face contact with visitors into our region.

From diving the reef to heading up into the rainforest to discover cat poo coffee, to exploring Magnetic Island by bus, taking a stroll around Townsville to discover the region’s rich military history or driving around in a golf buggy seeing some of the largest Texan longhorns in the world in Charters Towers, the program includes a range of experiences and attractions on offer across the region.

The course takes around two hours to complete and is free for customer service staff across Townsville North Queensland.  At the end of the Program, participants are certified 'Townsville North Queensland Tourism Ambassadors' and will have the option of signing on for opportunities to welcome visitors to the region through Visitor Information Centres, major events and cruise ship visits.



There is no such thing as a silly question.  Good chance, someone before you has already asked it.  So to put some of your queries at ease, below is a handy list of answers to questions that come up the most.

Q:  What is the Townsville North Queensland Ambassador Program?

A:  The Ambassador Program is an online tourism induction course, targeting all areas of customer service  and tourism activities in our region. Participants review the information provided in both words and video format and answer a series of mandatory, multiple choice questions at the end of each module.

Q:  Are there any costs associated to undertake the course?

A:  No. The course is free for individuals to participate.

Q:  Who should participate in the Townsville North Queensland Ambassador Program?

A:  The Ambassador Program is primarily targeted to those in the tourism industry however is relevant to anyone  who has face to face contact with visitors in our region.

Q:  How long should it take me to complete the course?

A:  It should only take a maximum 2 hours if you participate in the course in one sitting.

Q:  Do I have to undertake the course in one sitting?

A:  No. You can leave the course at any time. To return to the course, simply use your individual user name and password to continue your study.

Q:  How do I commence the Program?

A:   Simply create your own Username and Password to commence the Program. You can log on at any time using this information on any device.

Q:  When I log back on, will I be able to continue from my previous session?

A:  Yes. Once you have logged back into the program it will ask if you’d like to resume where you left the program during your previous session.

Q:  Can I leave the program multiple times?

A:  Absolutely. You can leave and resume the program as many times as you need too in order to complete the course.

Q:  Do I receive any recognition on completion of the course?

A:  Yes. On completion of the modules you will receive an eCertificate.

Q:  Do I have to complete every module to receive my eCertificate?

A:  Yes. Regardless of the order in which you undertake the modules, all must be completed to receive your eCertificate.

Q:  Will I be able to access my eCertificate at any time?

A:  Yes. Your eCertificate can be found on your login Dashboard and can be downloaded and/or printed when required.

Tourism & Events

"Hells Gates could be one of the largest dams in our nation's history & fundamentally transform our economy. We areā€¦"

07:04 AM Oct 16th @TSVEnterprise