Flood Recovery Assistance Programs and Support

Small Business Recovery Centre and Community Recovery Hub 

The Queensland Government has established a Small Business Recovery Centre and Community Recovery Hub in Townsville to provide financial assistance and support services to local residents who have been affected by the widespread flooding across the city. Businesses experiencing hardship are encouraged to use this resource to assist with the recovery process. 

Recovery teams will also be providing outreach services for individuals and business owners who are unable to visit the hubs in person, or can be contacted by phoning the Business Recovery Centre on 045 987 3781 or the Community Hub hotline  on 1800 173 349.
The Small Business Recovery Centre is located on the Ground Level, 143 Walker St (corner Stanley and Walker Streets), Townsville, and the Community Recovery  Hub at the Ground Floor, State Government Building, 187 – 209 Stanley Street (corner of Stanley and Walker).

Small business owners impacted by flooding can also call the Queensland Rural and Industry Development Authority (QRIDA) on 1800 623 946 or visit www.business.qld.gov.au.for assistance and information on the concessional loans available.

Queensland Building and Construction Commission (QBCC):
North Queensland Supplier Flood Register

The North Queensland Flood Register, launched by the QBCC, allows residents impacted by the recent flooding event to search for licensed contractors who are available to assist with property repairs. The register is now open for licensed contractors, including licensed asbestos removers and electrical trades. The registration page can be found here.

Flood Recovery Assistance

Category B Disaster Assistance Concessional Loans (under the Disaster Recovery Funding Arrangements) are available with concessional loans of up to $250,000 and essential working capital loans of up to $100,000 available for small businesses in Townsville.

Primary Producers Recovery Grants of up to $75,000 are also available for eligible primary producers in the seven local government areas of Burdekin, Douglas, Townsville, Hinchinbrook, Cloncurry, McKinlay, Richmond. Flinders and Winton. Freight subsidies are also available for primary producers in Burdekin, Cloncurry, Douglas, Flinders, Hinchinbrook, McKinlay, Richmond and Townsville.

Click here for more information on the various disaster recovery assistance available at the Queensland Rural and Industry Development Authority (QRIDA) website.

Emergency Housing Assistance Request Form:

This form is used to request emergency housing assistance through the Department of Housing and Public Works when your home has been damaged and you cannot live in it due to a cyclone, storm or other event. https://www.hpw.qld.gov.au/ehar

Townsville community update 

The multi-agency recovery response in Townsville will continue this week with city-wide activities occurring, including:

  • A number of temporary waste disposal facilities opening throughout the city, with increased operating hours and personnel at some waste transfer stations. 
  • Townsville City Council crews will be collecting flood waste and debris in the Collection Zones until Sunday 17 February. Fees are being waived for flood-affected domestic waste throughout this event.
  • Memorandum of Understanding between Townsville City Council and Team Rubicon Australia (TRA) to help with recovery from natural disasters.
  • From Wednesday 13 February, TRA will coordinate its registered volunteers to undertake controlled clean-ups of residential properties including flood waste removal, mould remediation, and general household and yard cleaning. You can register to volunteer here.
  • Australian Defence Force personnel will be operating throughout the Collection Zones on Monday and Tuesday to collect flood waste materials removed from domestic and residential properties over the weekend.
  • The Queensland Fire and Emergency Service is helping clear accessways, clean houses and move flood-damaged hard rubbish to the kerb this weekend throughout the Collection Zones. Support is also being provided to residents outside of the Collection Zone at Alligator Creek, Bluewater, Gumlow and Nome.
  • Ergon Energy continues to work on restoring network supply. Ergon is aiming to have supply available to all customers impacted by the floods by Tuesday 12 February.
  • GIVIT - Goods for Good Causes is working with Townsville City Council to manage donations.
  • For more details please visit Townsville City Council’s Emergency Management Dashboard.

Banner image: Townsville Floods, 2019 by Cameron Laird


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